Customer Engagement Specialist | Ohio State University

Customer Engagement Specialist

The Ohio State University

Columbus, OH

This position serves as the initial point of contact for and interacts directly with Advancement constituents through telephone, electronic and face-to-face interactions. He/she responds to all types of interactions by demonstrating a personal level of service and expert-level knowledge in the area of inquiry, resolving issues both simple and complex, and exercising independent thinking and decision making by researching and identifying solutions utilizing available internal university resources and partners. The customer service representative is expected to be pleasant and friendly; treating customers with respect and patience under all circumstances and must adhere to strict confidentiality with personal and financial information.


2 years of customer service/relations experience with emphasis on front-line telephone responsibilities; exposure to Advancement related areas such as alumni relations, fundraising and communications; proficiency in MS Office and CRM systems

To apply, please visit

Also, please visit to learn more about the Ohio State University Office of Advancement.

The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.